Saplyn support
Saplyn is the software your childcare center runs on. Here is how to reach the right people.
Parents, guardians and staff: start with your center
Anything about a child, a bill, a schedule or a message belongs with the center itself — they hold those records and we don't change them on their behalf. Write to them in the Saplyn app, or call the center the way you always have.
Anything about Saplyn itself
Trouble signing in, something the app is doing wrong, or a question about your center's account — that one is ours.
Support hours: Monday to Friday, 7 AM to 6 PM, Mountain Time.
A real person reads every message and replies the same day during support hours — not a bot, not a ticket queue.
Privacy and terms
Your center decides what is recorded about your family; we handle it on their instructions. The documents below say exactly what that means.